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of the time is spent corresponding with the custodian and, once the records are obtained, carefully organizing, numbering, indexing, copying and binding the records so that they can be delivered to you in a productive fashion. If you are ever in a bind and need them immediately, there are instances when they can be obtained in a matter of days.
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What type of records can you obtain?
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We can obtain almost every type of record imaginable. Some of the types of records are medical, billing, x-rays, pathology, personnel and payroll, Workers Compensation files from employers, claim files from insurance companies, telephone records (local, long distance and mobile), bank records, pharmacy records, police records, fire records, driving records, academic records, ambulance records and business records of any kind.
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Can I specify the way my records are indexed?
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Absolutely. We realize that indexing provides a fast and reliable way to review the records. We try to customize each set of records as to the content. Since we do not use preprinted indexes, we will be more than happy to accommodate outside requests with regards to whatever sequencing you require. If you’d like us to deliver the records in the exact order in which they were produced, just let us know.
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Will you call me for a fee approval before picking up the records?
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Definitely. We realize that you have boundaries to work within and want to help you avoid any long term complications. It is fair to say that we have a good grasp of what the industry norm is for pricing. With the Senate bill guidelines, it is common for an average size hospital chart to be $125-175. If you have different parameters for a specific case, just let us know. Keep in mind that the lower this amount is, the more time will pass before the facility will start copying, thus delaying your records. Keais will always attempt to lower exorbitant fees by citing the different rules that govern pricing.
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Can I subpoena government records?
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You can obtain government records with an originally signed release form by the individual to whom the records pertain. Social Security Claim records, Wage Information, tax returns from I.R.S. all take 3 – 6 months. Keais has full access to any necessary forms needed and can supply you with them upon request.
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Do you copy X-rays?
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Yes. In most cases the turnaround time is 24 hours. However, if you need them sooner, every effort will be made so you can meet your deadline.
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Can you do on-site copying?
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Yes. We have the equipment needed to copy charts at the witness’ office. This is preferred because it ensures legibility and completeness. It also allows us to copy flow sheets, fetal monitor strips and any other oversized original that is best viewed in one piece.
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Will you direct bill my client?
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Yes, with the appropriate information, we can direct bill your client. Once we have this information we will direct bill on all subsequent orders placed. This also applies to co-defendants ordering copies. Just send us your request with the necessary information. Unfortunately, we cannot direct bill individuals involved in a family law matter.
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Will you split the taxable cost between all co-defendants?
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Yes, but this information needs to be given to your representative at the time the order is placed. This eliminates any problems concerning billing when the records are delivered.
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Do you charge a RUSH charge?
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A RUSH charge is only assessed when the records are needed within 48 hours from the time the order is placed. This is due to the scheduling changes and possible overtime required to meet your needs.
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