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Keais Service Descriptions

Keais provides a full range of Records Retrieval and Litigation Support Services. For detailed information regarding your needs please complete our Information Request Form or contact us by telephone at 800-467-9181

Our Customer Service Pledge

We pledge to put our customers FIRST ~ understanding that you deserve nothing less than our best efforts, as well as our respect and courtesy.

We pledge to abide by your Client Profile, being proactive in advising any changes in status.

We pledge to be your champion and do everything in our power to achieve your desired outcome on every order.

We will respond to your concerns and questions w/in 2 hours, at the very least to say that we’re working on getting
the answer.

We will treat ALL clients like you are our ONLY client.

Your satisfaction is a direct reflection of our effectiveness as an organization.

 

Physician Finder Report™

Keais is proud to introduce the Physician Finder Report™ (PFR™), a five year comprehensive list of all prescription information on a given patient, including drug, dosage, pharmacy, date, refills and prescribing physician’s name and address.

This report falls under the same HIPAA privacy guidelines as other medical records, so an authorization or subpoena is required to release the PFR™.  For more information please view our customer service announcement.

Order Form for Physician Finder Report ( https://orders.keais.net/html/pfr_ordering.html )

Web Access to Medical Records

Our clients can have secure access to all of the records requested from any web-connected computer in the world. Records can be reviewed, searched, summarized and can be printed from your web browser. No software purchase is required. The records are obtained from the treatment facilities, checked for completeness and accuracy, put into chronological order and indexed by admission. Our imaging department then scans the documents and uploads them to our website. Your records are accessible by only you and your authorized personnel.

Records digitally stored on CD Rom

We also offer digital images of medical records on CDs.

Records Retrieval

Keais has been dealing with records custodians at hospitals and doctors’ offices since 1975 and has developed a method for communicating with these custodians on a professional level. We have earned an excellent reputation that enables us to obtain cooperation from custodians and prompt access to their records. We are NOT simply a copy company.

Chronological Organization and customized indexing

Keais can provide detailed indexing of medical records for expedited review. We customize and index each set of records as to content. Many of our clients tell us that the way we index records makes reviewing them much more productive and saves a significant amount of time.

X-Ray Duplication:

Our lab offers reliable overnight services at a very reasonable price. Plus, we will pick up and deliver the X-rays at no additional cost to you.

Oversized Copies (Fetal Monitor Strips):

Our production facility is capable of copying these files for you so that all the copies are continuous and easy to read.

Class Action Lawsuits:

We have both the experience and the resources necessary to handle any size request you may have. The records retrieval processing system we use not only assures you the efficiency and accuracy we strive for, but also enables us to keep you up to date on the status of your order.

Status Reports:

Need an update on your request for records?  Use our on line status report to obtain the information you need.

Other Services Offered:

Photograph and video tape duplication

Direct Billing

Contracts welcomed

Need More Information?

E-MAIL DEPARTMENTS

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